Helpdesk
Every request answered on time
Helpdesk brings customer and internal requests into one ticket queue with clear ownership. Tickets are routed to the right team, tracked against service level targets and escalated when needed. A knowledge base and problem tracking help your team solve recurring issues once.
Demo videos
Walk through the module screen by screen.
What it does
Built for Customer service and IT support teams
- Ticket handling
Reply, add internal notes, assign, transfer, merge and resolve tickets.
- Service levels
Set response and resolution targets by priority and escalate tickets at risk.
- Knowledge base and problems
Link repeated tickets to a problem and publish the fix as a knowledge article.
- Portal and reports
Let customers follow their tickets in a portal and report on volumes and satisfaction.
Works well with
Used in
See it running on your own data.
Book a demo and we'll set up a workspace with the modules you need.